Privacy policy

Citogen Privacy Policy

CITOGEN S.L.U., in compliance with the provisions of the General Data Protection Regulation (GDPR 2016/679) and the Organic Law on Personal Data Protection and Guarantee of Digital Rights (LO 3/2018), hereby informs the users of the website https://www.citogen.es/:

1.- Who is responsible for the processing of your data?

CITOGEN S.L.U. with Tax ID (CIF) B50600188 and address for notification purposes at Avenida Diagonal Plaza, 40, 50197 Zaragoza (Spain).
You can contact us by calling 976320849 or via email at cagt@cagt.es.

2.- Who is the Data Protection Officer?

CITOGEN S.L.U. appoints EXPLOTACIÓN DE SOFTWARE INTEGRAL S.L. as Data Protection Officer. In case of any doubt or query regarding the processing of your personal data, you may contact our Officer via email at dpo@cagt.es, stating the reason for your query or request.

3.- For what purpose do we collect your data and what is the legal basis for processing it?

Personal data is collected on this website through different forms. The data requested in each form is that which is necessary for the purpose for which it is collected. The purposes of processing are as follows:

Contact Form

Purpose: To answer the queries raised and send the user the requested information via the email or telephone number provided in the form. Legal Basis: The user's consent.

Purpose: To subscribe the user to the company newsletter, through which they will receive information about offers, promotions, products, and activities carried out by the company. Legal Basis: Consent.

"Shall We Talk?" Form

Purpose: To contact the user via the provided telephone number. Legal Basis: The user's consent.

Purchase Form

Purpose: To process the purchase made by the user. Legal Basis: Execution of a contract.

Purpose: Internal client-company management. Legal Basis: The legal obligation of CITOGEN S.L.U. to comply with its fiscal and tax obligations.

Purpose: Administrative management of our company. Legal Basis: Execution of a contract.

Purpose: Invoicing of the requested services, where applicable. Legal Basis: The legal obligation of CITOGEN S.L.U. to comply with its fiscal and tax obligations.

Purpose: If the user contacts us via the email published on this website, their data will be processed to answer the queries raised and to send the requested information via the email through which the query is received. Legal Basis: The legitimate interest of our company to respond to received communications.

4.- What category of data do we process?

The data collected, including but not limited to, refers to the category of identifying data, such as: Tax ID (NIF/DNI), Name and Surname, Telephone, Postal Address, Company, Email; personal characteristics data, such as: Date of birth; financial data, such as: credit or debit cards.

5.- How long do we keep your data?

The data collected through the forms on our website will be kept as long as they are necessary to fulfill the purpose for which they were collected or until the user requests their deletion. Personal data necessary for sending commercial communications, if authorized, will be kept provided that the user does not request their deletion.

In the event of a purchase on our website, the personal data provided will be kept as long as the commercial relationship is maintained or until the user requests their deletion. Once the commercial relationship has ended, the data will be kept as long as necessary to comply with legal obligations. Once the liabilities arising from said legal obligations have prescribed, your data will be deleted.

6.- Do we create profiles with your data?

No automated decisions will be made, nor will profiles be created.

7.- To whom do we disclose your data?

No data transfers are foreseen except those authorized by fiscal, commercial, and telecommunications legislation, as well as in those cases where a judicial authority requires us to do so.

CITOGEN S.L.U. may share personal data with external companies that provide services to CITOGEN S.L.U. A Confidentiality Agreement is formalized with all these companies to guarantee the use of personal data in accordance with the requirements of current Data Protection regulations. By way of example and without limitation, these companies may be:

Tax and Accounting Consultancies.
IT Companies.

In addition, CITOGEN S.L.U. may share personal data with external companies, which are data controllers, in order to correctly carry out the activity. By way of example and without limitation, these companies may be:

Transport companies

8.- What third parties provide services on this website?

The following service providers are used for the development of this website:

Hosting: The servers where our website is hosted are located in the EU. It uses secure protocols, meaning data communication is done through an encrypted channel.
Mailing: Commercial mailings are carried out using the MailChimp tool, whose servers are hosted in the USA. This entity adheres to the EU-US Data Privacy Framework agreement approved by the European Data Protection Board, which guarantees compliance with European data protection regulations.

9.- What rights do you have and how can you exercise them?

The user has the right to access their personal data, to request the rectification of inaccurate data, as well as to request its deletion when, among other reasons, it is no longer necessary for the purposes for which it was collected. In certain circumstances, you may also request the limitation of its processing, in which case it will only be kept for the exercise or defense of claims, as well as to request the portability of your data. For reasons related to your particular situation, you may object to the processing thereof and CITOGEN S.L.U. will stop processing it, except for compelling legitimate reasons, or the exercise or defense of possible claims. The applicant may revoke the consents given at any time. The applicant may exercise their rights via email at dpo@cagt.es or at the offices located at Avenida Diagonal Plaza, 40, 50197 Zaragoza, identifying themselves reliably and indicating the right they wish to exercise. You may also file a claim with the Spanish Data Protection Agency (AEPD).

10.- What security measures do we have in place?

Within our commitment to guaranteeing the security and confidentiality of your personal data, we inform you that the necessary technical and organizational measures have been adopted to guarantee the security of personal data and avoid its alteration, loss, unauthorized processing, or access, taking into account the state of technology, the nature of the data stored, and the risks to which they are exposed, according to Art. 32 of the EU GDPR 679/2016.

11.- How do our social networks work?

Through our social networks, you can share our content or leave us your comments, photos, or videos, provided they are of interest to the entire community.

Our social networks are constantly monitored in order to answer your questions and comments as soon as possible.

We want this to be a space that we all enjoy, so it is important that we all respect some rules of coexistence:

You are responsible for the content you publish; do not violate any right, law, or regulation.
Take care of your wording and tone; avoid publishing any abusive, defamatory, or obscene information.
Respect the right to privacy; do not make illicit, offensive, or discriminatory comments about third parties.
Avoid fraudulent, misleading comments or those that may lead to error.
We do not allow spam, commercial messages, or advertising; we do not want repetitive messages.
We will not maintain conversations with profiles that we may consider fake.

Please note that the content published by followers on our pages does not necessarily reflect the point of view of our company.

If your comments do not comply with the 'House Rules', they may be deleted, hidden, or blocked. Anyone who publishes prohibited content will be blocked from the community.

We reserve the right to modify these rules at any time and without prior notice.